Privacy Policy
Last Updated: May 2026
At CLENIZA HomeCare, accessible from cleniza.com, the privacy of our visitors is of primary importance. This Privacy Policy document outlines the types of personal data we collect, how we use it, and how we protect your information.
1. Information We Collect
When you visit our store or complete a purchase, we collect the personal information you share with us:
- Identity & Contact Details: Name, shipping address, billing address, phone number, and email address.
- Transactional Details: Order details, purchase values, and basic delivery preferences.
- Device Information: IP address, browser type, and cookie logs to improve store browsing speed and performance.
2. How We Use Your Data
We use the collected information to:
- Process and ship your orders.
- Send transactional updates (order confirmation, invoice, and courier tracking details) via SMS, WhatsApp, and Email.
- Communicate with you for customer support requests.
- Deliver relevant marketing newsletters or promotions, provided you have opted in to our mailing list.
3. Payment Processing Security
We do not store your credit card, debit card, or net banking credentials on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways (such as Razorpay). Your payment data is encrypted using Secure Socket Layer (SSL) technology.
4. Third-Party Sharing
We only share your data with trusted partners required to complete your order (e.g. logistics providers to print shipping labels and ship your box). We do not sell or lease your customer details to third-party marketing companies.