Shipping and Delivery Policy

 

 

🚚 Fast, Secure, and Carbon-Efficient Shipping:

By shipping lightweight cleaning concentrates rather than heavy liquid jugs, CLENIZA reduces delivery carbon emissions by up to 95%. All orders are shipped via premium courier networks with real-time tracking links.

1. Shipping Fees & Order Minimums

To keep our packaging sustainable and maintain accessible, fair pricing for our household concentrates, we enforce the following shipping terms:

  • Minimum Order Value: We require a minimum order value of ₹300 to complete checkout..
  • Free Shipping: We offer FREE Shipping across India on all orders of ₹300 and above.

2. Payment Terms (Prepaid Only)

We do not offer Cash on Delivery (COD).

We accept secure payments via major Indian payment networks: UPI (GPay, PhonePe, Paytm), Credit Cards, Debit Cards, NetBanking, and secure mobile wallets through our payment gateway.

3. Dispatch & Delivery Timelines

  • Order Dispatch: All orders are processed and handed over to courier partners within 24 to 48 business hours of payment confirmation.
  • Metropolitan Delivery: Deliveries to major Indian metro cities (Mumbai, Bengaluru, Delhi NCR, Chennai, Pune, Hyderabad, Kolkata) take 3 to 5 business days.
  • Tier 2 & 3 Delivery: Deliveries to non-metro cities and rural pin codes take 5 to 7 business days.

Note: Deliveries may be subject to minor delays during national holidays, extreme weather conditions, or local lockdowns.

4. Shipment Tracking

Once your package is handed over to our logistics partners (Delhivery, BlueDart, Xpressbees, or Shadowfax), a tracking link will be dispatched automatically via SMS, WhatsApp, and Email. You can monitor the real-time status of your delivery using the link provided.